Privacy Policy

Effective Date: 12/05/2025

At The Skin and Aesthetics House, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services.

1. Who We Are

The Skin and Aesthetics House is a non-surgical aesthetic clinic based in Southport, UK. Our website address is: https://theskinandaestheticshouse.co.uk

2. What Information We Collect

We may collect and process the following personal information:

Identity Details: Full name, email address, phone number
Booking Data: Consultation forms, treatment interest
Technical Information: IP address, device type, browser, cookies
Medical History or Skin Concerns: Only when relevant and consented to during consultation requests

3. How We Use Your Information

Your information is used to:

Respond to enquiries and provide consultations
Schedule and confirm appointments
Send booking reminders and treatment information
Improve our website and client experience
Send marketing and promotional emails (with your consent)

4. Consent for Marketing Communications

By submitting your personal details via our website forms (such as booking or contact forms), you are providing explicit consent for us to send you marketing and promotional emails about our treatments, offers, and clinic updates. You can unsubscribe at any time via the link in our emails or by contacting us directly.

5. Lawful Basis for Processing

We process data under one or more lawful bases:

Consent – for promotional emails and sensitive information
Contract – to manage bookings or consultation services
Legal Obligation – to meet regulatory requirements
Legitimate Interest – to grow and manage our business

6. Data Sharing & Third Parties

We do not sell your data. We may securely share it with:

Booking or customer management systems
Healthcare professionals (if necessary, with consent)
Legal authorities when required

7. Data Storage & Retention

Your data is stored securely and only kept for as long as needed for its original purpose or to comply with legal obligations.

8. Your Rights Under GDPR

You have the right to:

Access the data we hold about you
Correct any inaccurate data
Request the deletion of your data
Withdraw marketing consent at any time
Object to or limit how we use your data
File a complaint with the ICO (Information Commissioner’s Office)

9. Cookies & Analytics

We use cookies to track website usage and improve functionality. You can adjust your preferences in your browser settings at any time.

10. Links to Other Sites

We may link to third-party websites. This policy does not cover their privacy practices, so we encourage you to read their terms.

11. Changes to This Policy

We reserve the right to update this policy as needed. The latest version will always be available on our website.

12. Contact Us

For any questions or to exercise your rights, contact:

The Skin and Aesthetics House
Email: hello@theskinandaestheticshouse.co.uk

Phone: 07732 918689