So I Hear You Have A Question...

Filler Complications: Who to Call

So I Hear You Have A Question...

Filler Complications: Who to Call

To Answer Your Question...

Contact the person who treated you first, because they know what product was used and exactly where it was placed. If you cannot reach them and you have severe worsening pain, blanching or dusky skin, seek urgent care the same day. For anything non-urgent, book an assessment with a clinic that handles corrections.

The Deatils...

Start with whoever treated you

This feels awkward if you are unhappy, but it is genuinely the right first step. Your original injector has the treatment record, knows the product, the volume and the depth, and is responsible for aftercare. Ring rather than message, and be specific about when the treatment was, what you are seeing and whether it is improving or worsening. A clinic that will not answer the phone after treating you is telling you something important about how it operates.

When it is urgent

Severe pain that is out of proportion, a white or blanched patch, dusky or mottled skin, or an area that keeps getting worse all need attention the same day, not tomorrow. Any change in your vision after filler needs emergency care immediately. Do not wait for an appointment slot and do not sit at home hoping. Our warning signs page sets out exactly what to look for and why speed matters so much.

If you were treated elsewhere

We do see people who were treated somewhere else, and we will always be straight with you about what we can and cannot help with. Bring whatever information you have, including the product name, the date and the amount used, because correcting a treatment blind is far harder and less safe. Some situations are best resolved by waiting rather than intervening. Where a correction is appropriate, our page on dissolving filler explains what it actually involves.

To Summarise:

Ring your original injector first. If the signs are urgent and you cannot reach anyone, get seen the same day rather than waiting.

Testimonials

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Lottie Hawthorn profile picture
Lottie Hawthorn
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I would 100% recommend Rachel, she was very gentle whilst doing the treatment as well as being so welcoming and friendly on my first visit. The results where amazing and lasted months! 🤩
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Aimee Goertz profile picture
Aimee Goertz
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Highly rate Rachael and her skin lounge. Rachael ensures to fully understand how you like to feel after your Botox before taking any action. I walked away feeling fabulous and knowing how much Racheal cares about how her clients look and feel! Thank you 🙏
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Jennie Hoskins profile picture
Jennie Hoskins
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I can’t recommend Rachel highly enough. This was my very first appointment with Rachel and it certainly won’t be my last, she made me feel completely comfortable and at ease. She is incredibly professional, knowledgeable, and takes the time to really listen and understand what you want to achieve. Rachel has a very natural approach and her attention to detail is amazing. I feel confident knowing I’m in such skilled hands, and the results have been exactly what I hoped for. Thank you, Rachel, for your care, expertise, and for always making the whole experience so positive. I wouldn’t hesitate to recommend you to anyone looking for a trusted and talented practitioner.
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Laura Hilton profile picture
Laura Hilton
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What a lovely salon with lovely girls, I've just started to come here for my B12 and recently had anti wrinkle treatment, Rachel has been very kind and informative and made me feel at ease when having the treatment, the treatment looks really really good, only took two days to notice the difference, I would highly recommend Rachel to anyone who is looking to look good and feel good about themselves, good price, great location. Thanks Rachel, I'll be back! Xx
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Jana Ohrimenko profile picture
Jana Ohrimenko
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I recently had polynucleotide under-eye injections with Rachel, and I couldn’t be more pleased with both the experience and the results so far. From the moment I arrived, Rachel was incredibly welcoming, professional, and knowledgeable. She took the time to explain the treatment thoroughly and made me feel completely comfortable and reassured throughout the entire process. The treatment itself was surprisingly pain-free, with minimal discomfort and very little downtime afterwards. I’ve already noticed a significant improvement in the appearance of my under-eye area - it looks brighter, more refreshed, and the fine lines have softened noticeably. As someone who works night shifts in the NHS, tired-looking eyes have always been a concern for me, so seeing such positive results already has been amazing. I’m excited to complete the rest of my treatment course and see the full benefits. I would highly recommend Rachel to anyone considering polynucleotide treatments. Her professionalism, expertise, and friendly approach make the whole experience exceptional ❤️
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Sarah Joyce profile picture
Sarah Joyce
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Had Botox in 3 areas and very happy with results. Rachel is very professional and made me feel comfortable and relaxed. I will definitely be returning. Thankyou Rachel
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Steph Barton profile picture
Steph Barton
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I received a really warm welcome and everything was explained; the why and how which put me at ease. The treatment was quick and the aftercare was great. Messages were always replied to quickly if I had any questions :) Thankyou!!!
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Holly Alexandra Pimlott profile picture
Holly Alexandra Pimlott
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I recently had my Botox done with Rachel & wow! I am so impressed with my results. I had 3 areas and she’s done an amazing job. She is extremely professional, she listens to exactly what you want & advises you also. She is very gentle when injecting and completely puts you at ease. Thank you Rachel, I can’t wait for my next treatments with you.
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Freya Holt profile picture
Freya Holt
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Rachel is a magician, didn’t even need a top up… what more can I say ⭐️⭐️⭐️⭐️⭐️
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Alice Atkinson profile picture
Alice Atkinson
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Rach was so welcoming and helpful, made me feel so at ease. I’m soooo happy with my results!! Can’t wait to come back in the future! Xxx

Frequently Asked Questions (FAQ)

We will assess you and give you an honest opinion. Whether we treat depends on what we find, what information you can bring and whether intervening is genuinely the right call. Sometimes the safest advice is to let something settle.
The date of treatment, the product name if you have it, how much was used and which areas were treated. Photographs from before and from each day since are very useful. Bring the aftercare sheet if you were given one.
Ring the number your clinic gave you for out of hours. If nobody answers and your symptoms are the urgent ones, use NHS 111 or attend an urgent care service. Delay is the thing that turns a manageable problem into a lasting one.

Ready To Feel Your Most Confident?

If something is not right after filler, ring us. To have it assessed properly, book an appointment with The Skin and Aesthetics House in Southport.

Request A Consultation

Request an appointment using the form below and one of our team members will get back to you as soon as possible. 

Every appointment at The Skin and Aesthetics House begins with an in-person consultation, where we go through your medical history, explain the risks in plain English and confirm the treatment is right for you before anything goes ahead.

Request A Consultation

Request an appointment using the form below and one of our team members will get back to you as soon as possible. 

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